Frequently Asked Questions

You Gotta Love Florida is a Florida lifestyle brand focused on celebrating the beauty of Florida and everything that makes the state special, from its beaches and wildlife to its natural spaces and local communities.

Not at this time. You Gotta Love Florida is currently a for profit Florida LLC. Our long term goal is to grow the brand enough to expand into a conservation foundation, but we need to build the business first to make that possible.

Yes. You Gotta Love Florida is operated by You Gotta Love Florida LLC.

Yes. Our goal is to start a conservation foundation as soon as financially possible. The foundation would allow us to support Florida focused conservation efforts in a more structured way.

YGLF supports the protection, appreciation, and celebration of Florida's nature, wildlife, ecosystems, beaches, waterways, and outdoor spaces.

You Gotta Love Florida is based in Delray Beach, Florida.

Right now, our focus is South Florida. As the brand grows, our goal is to expand into a statewide conservation effort that supports Florida as a whole.

Purchases help YGLF build the business, grow the brand, and work toward future conservation goals. Product sales help us begin saving for things like foundation setup, registration costs, event supplies, cleanup materials, and the tools needed to host future conservation focused events.

A portion of YGLF sales helps grow the brand, build operations, and work toward our long term foundation goals. Purchases are not tax deductible charitable donations.

YGLF sells Florida inspired lifestyle products including:

• Shirts
• Stickers
• Hats
• Umbrellas
• Towels
• Drinkware
• Prints

Many products are ready to ship, including shirts, stickers, hats, standard umbrellas, towels, and drinkware.

Yes. Beach umbrellas and prints are made to order. Product listings will include any special processing or shipping details when applicable.

Yes. YGLF may offer limited drops from time to time. Limited drop items may have limited quantities and may not be restocked unless stated otherwise.

Occasionally, yes. If an item is available for preorder, that will be clearly stated on the product listing.

Product colors may vary slightly from photos due to lighting, screen settings, materials, printing, and production differences.

Some sold out items may be restocked. Limited drops, discontinued items, and certain special release products may not be restocked unless stated otherwise.

Order changes may be requested within 24 hours of placing the order. Once an order has shipped, it cannot be changed.

Orders may be canceled within 24 hours of being placed. Orders cannot be canceled after they have shipped.

Most orders are processed within 1 to 2 business days before shipping. Made to order items, preorder items, limited drops, and special release products may have different timelines listed on the product page.

We currently ship orders through USPS.

At launch, we ship within the United States only.

No. We do not offer international shipping at this time.

Yes. We ship to P.O. boxes.

Yes. We ship to military addresses.

No. We do not offer local pickup at this time.

Shipping costs vary and are calculated at checkout.

Yes. When your order ships, you should receive tracking information by email.

Customers are responsible for entering the correct shipping address at checkout. If an incorrect or incomplete address causes a delay, lost package, returned package, or delivery issue, YGLF is not responsible for that issue.

See our Shipping Policy for full details.

Once USPS has the package, USPS controls delivery. Start here:

• Check your mailbox, porch, or designated package area
• Ask your front desk or mailroom if you live in a building
• Ask neighbors if a package was misdelivered
• Contact your local USPS office
• If the package still cannot be found, USPS may require a missing mail request or claim

Once USPS has the package, USPS controls delivery. USPS delays may happen because of weather, holidays, carrier volume, local postal issues, incorrect addresses, or other circumstances outside of YGLF's control.

Returns must be requested within 7 days of delivery.

Items must be unused, unworn, unwashed, and in original condition.

Use the Order Support Form on the Returns and Exchanges page. Include your order number, item name, request type, and details about your request.

The buyer is responsible for return shipping costs unless YGLF approves otherwise in writing.

Yes. Depending on the situation and item, YGLF may offer a refund, exchange, or store credit.

Approved refunds are issued within 1 to 2 business days. Your bank, card issuer, or payment provider may take additional time to post the refund.

Final sale items include limited run items, discontinued items, stickers, prints, sale or clearance items marked final sale, and any product listing that states "final sale."

Stickers and prints are final sale unless they arrive damaged, defective, or incorrect.

Submit an Order Support Form within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging.

Yes. Photos are required for damaged, defective, or incorrect item claims.

The Order Support Form is used for returns, exchanges, damaged items, defective items, wrong items received, missing packages, cancellation requests, shipping questions, and general order questions.

Payments are processed through Stripe.

All prices are listed in U.S. dollars.

Taxes are calculated at checkout when applicable.

Yes. Prices may change at any time.

Yes. Promo codes may expire, may be limited, and may only apply to certain products or promotions.

Orders may be refused or canceled for reasons including suspected fraud, payment issues, inventory errors, pricing errors, product availability issues, or other business reasons.

You can contact YGLF at olivia@yougottaloveflorida.com.

Newsletter subscribers may receive brand updates, product launches, event updates, discounts, conservation related content, partner announcements, sponsor announcements, and YGLF news.

We use Brevo for newsletter and email marketing.

Yes. You can unsubscribe at any time using the unsubscribe link in our emails.

SMS is not active at launch. We may offer SMS updates or marketing texts in the future with proper consent.

Yes. Customers may be able to leave reviews on YGLF products.

Yes. Reviews may appear publicly on our website.

Yes. Photos submitted through reviews may be used by YGLF on the website, social media, email, ads, and marketing.

If your photo was not submitted directly through a YGLF review, form, or message, we will make a reasonable effort to request permission before reposting or using it.

Yes. YGLF may remove reviews that are abusive, false, spammy, obscene, discriminatory, unrelated, misleading, or infringing.

Events are not active at launch, but they are planned for the future.

Memberships are not active at launch, but they are planned for the future.

Volunteer opportunities are not active at launch. Future volunteer opportunities may be available when events and conservation efforts begin.

Join the YGLF newsletter to receive updates about future events, memberships, volunteer opportunities, product launches, and conservation related announcements.

Yes. Future events may have separate terms, waivers, safety rules, accessibility details, refund rules, participation requirements, and other policies.

YGLF is not currently accepting donations as a nonprofit foundation. You Gotta Love Florida LLC is a for profit business.

YGLF may support specific causes or campaigns in the future. If we do, the details will be clearly disclosed.

No. Purchases from YGLF are not tax deductible charitable donations.

YGLF may support causes, campaigns, nonprofit organizations, conservation efforts, or community initiatives from time to time. When a product, campaign, or promotion supports a specific cause, we will aim to clearly disclose the cause and how the support works.

If a product supports a specific cause, the product page or campaign page should explain what cause is being supported and what type of support is being provided.

It means YGLF's long term goal is to grow from a lifestyle brand into a larger conservation effort that can eventually support or create a nonprofit foundation. Building the brand first helps us work toward future foundation setup, supplies, events, cleanups, and conservation focused programs.

YGLF aims to make the website accessible and is working toward WCAG 2.2 Level AA standards.

You can request accessibility help by emailing olivia@yougottaloveflorida.com.

Future outdoor events may involve natural terrain limitations, especially for beach cleanups, park events, and conservation activities. YGLF will make reasonable efforts to provide clear event details and attainable accommodations where possible.